Acquiring agreement for ecommerce

• full name of the company, OIB (PIN), registered office, full address of the point of sale of the Contracting Party, including the name of the country in which it is located, telephone number and e-mail address which can be reached by the consumer for additional information and in case of claims;
• the name and registered office of the merchant in whose name and/or on whose behalf it is acting;
• the exact name and main characteristics of the products and/or services offered, the retail price of the product and/or service including all tax and other charges and the currency of payment (euro) as well as information on price personalisation;
• the methods and conditions of payment and the exact description of the method and date of delivery of the product or the provision of the service and how to address consumer complaints;
• the costs of using distance communication for the purpose of concluding a contract, if these costs are not charged at the base rate;
• the costs of delivery of the product and a statement of known export restrictions, customs regulations and any other relevant provisions, if applicable;

• services offered after the sale (servicing and sale of replacement parts), liability for material defects, warranty conditions provided with the product or service, the right of the buyer to terminate the contract under Article 44 of the Consumer Protection Act and within the deadline for termination, as well as the termination form, situations under which the buyer's right to terminate the contract is excluded, and the terms of claims or refunds of money and/or goods;
• a description of the manner of protection of confidential data;
• the duration of a contract concluded for a fixed period, or the conditions of cancellation or termination of a contract concluded for an indefinite period, as well as the minimum period within which the consumer is bound by the contract, if any;
• the existence of appropriate code of conduct;
• a deposit or other financial security which the consumer is obliged to pay or obtain at the request of the merchant;
• the functionality, compatibility and interoperability of goods with digital elements, digital content and digital services;
• a statement on the protection and collection of personal data and their use. The online point of sale must enable customers to opt out of participating in marketing campaigns or providing personal data for use to third parties;
• if the prices at the website of the online point of sale are to be expressed both in euros and in a foreign currency, an appropriate statement of conversion must be provided;
• the out-of-court dispute resolution mechanism, i.e. the remedies system, and how they can be used by the consumer.

The online point of sale must provide the above requested data, because without them it will not be possible to contract and activate the acceptance of credit cards.