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In store payments acceptance solutions

Dispute and Chargeback Management Services

We can provide support in dispute handling and chargeback management through all stages of the process.

We are able to provide the most appropriate dispute and chargeback processing service.

Our dispute and chargeback management program is a sophisticated and organized approach to required responding to inquiries and complaints that must be handled in a timely and specific manner.

Disputless and charegeback
  • COMPETENCE
    Highest level of expertise
  • EFFICIENCY
    Process optimization
  • ECONOMICAL
    Cost reduction
  • SYSTEMATIZATION
    Complaints centralization

Covering American Express, MasterCard, Visa and China Union Pay, we are able, as specifically agreed with each partner, to provide the following:

  • Processing of complaints according to Payment Scheme rules
  • Fraud Reporting
  • Communication with Global Payment Schemes in connection with complaints
  • Communication of complaint results to the Bank
  • Consultancy in terms of the next steps
  • Special reports
  • Annual chargeback forum
  • Customized workshops
  • Internal educations.
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